Refund and Returns Policy
Effective Date: December 12, 2024
At Venor, we are committed to ensuring your satisfaction with every purchase. This Refund and Returns Policy outlines the conditions under which we accept returns, provide refunds, and offer exchanges. Please read this policy carefully to understand your rights and our procedures.
Return Eligibility
We accept returns of products under the following conditions:
Condition: Products must be in their original condition, unused, and with all tags and packaging intact.
Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation email, is required for all returns.
Time Frame: Returns must be initiated within 30 days of the purchase date.
Non-Returnable Items
Certain items are not eligible for return, including:
Custom or Personalized Products: Items that have been customized or personalized cannot be returned.
Gift Cards: Gift cards and store credit are non-refundable and non-returnable.
Final Sale Items: Products marked as “Final Sale” are not eligible for return.
Return Process
To initiate a return, please follow these steps:
Contact Us: Email our customer service team at info@venor.com with your order number and details about the product you wish to return.
Receive Return Authorization: Our team will review your request and provide you with a return authorization number and instructions on where to send your return.
Ship the Product: Carefully package the product and ship it back to us using a trackable shipping method. You are responsible for the cost of return shipping.
Refunds
Once we receive and inspect your return, we will process your refund as follows:
Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
Processing Time: Please allow 5-10 business days for the refund to be processed and reflected in your account.
Deductions: Any shipping charges and restocking fees (if applicable) will be deducted from your refund amount.
Exchanges
We offer exchanges for products under the following conditions:
Availability: Exchanges are subject to product availability.
Same Condition: The item being exchanged must be in the same condition as when it was received.
Initiation: Contact our customer service team at info@venor.com to initiate an exchange.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at info@venor.com. We will arrange for a replacement or provide a full refund, including shipping costs, once we confirm the damage or defect.
Late or Missing Refunds
If you have not received your refund within the expected time frame, please:
Check Your Account: Verify your bank account or credit card statement for the refund.
Contact Your Bank: It may take some time for the refund to be officially posted.
Reach Out to Us: If you have done both and still have not received your refund, contact us at info@venor.com for assistance.
Changes to This Refund and Returns Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Refund and Returns Policy.
Contact Us
If you have any questions about this Refund and Returns Policy or need assistance with a return or exchange, please contact us at:
Email: info@venor.com
Address: 123 Luxury Avenue, Michigan
Phone: +1 234-567-890
Thank you for choosing Venor. Your satisfaction is our priority, and we are here to assist you with any concerns regarding your purchase.