Sales Policy

Effective Date: December 12, 2024

At Venor, our primary goal is to provide a seamless and enjoyable shopping experience for our customers. This Sales Policy outlines the terms and conditions under which we sell our products, ensuring transparency and clarity for all transactions. Please read this policy carefully before making a purchase.

Pricing and Payment

  1. Pricing: All prices displayed on our website and in-store are in U.S. Dollars (USD) and are exclusive of taxes unless otherwise stated. We strive to ensure that all prices are accurate, but errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.

  2. Payment Methods: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other approved payment gateways. Payments must be made in full before the shipment of any products.

  3. Sales Tax: Sales tax is calculated based on the shipping address provided at checkout. Any applicable sales tax will be added to your order total and displayed before you complete your purchase.

Order Processing and Shipping

  1. Order Confirmation: After placing an order, you will receive an email confirmation containing the details of your purchase. This email serves as proof of your order and includes your order number, the items purchased, and the shipping address.

  2. Order Processing: Orders are processed within 1-3 business days. During peak periods, processing times may be longer. We will notify you if there are any delays in processing your order.

  3. Shipping Methods: We offer various shipping options to meet your needs, including standard, expedited, and express shipping. Shipping costs and delivery times will be calculated at checkout based on your selected shipping method and destination.

  4. International Shipping: We ship internationally to select countries. Please note that international orders may be subject to additional customs fees, duties, and taxes. These charges are the responsibility of the customer and are not included in the order total.

Delivery

  1. Delivery Time: Estimated delivery times are provided at checkout and are based on your selected shipping method. Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions and carrier delays.

  2. Delivery Confirmation: Once your order has been shipped, you will receive an email with tracking information. You can use this information to monitor the status of your delivery.

  3. Failed Delivery Attempts: If a delivery attempt is unsuccessful and the package is returned to us, we will contact you to arrange for reshipment. Additional shipping charges may apply.

Returns and Exchanges

  1. Return Eligibility: We accept returns within 30 days of purchase, provided the items are in their original condition, unused, and with all tags and packaging intact. Please refer to our Refund and Returns Policy for detailed instructions on how to initiate a return.

  2. Exchanges: If you wish to exchange an item, please contact our customer service team at info@venor.com. Exchanges are subject to product availability and must meet the same return eligibility criteria.

  3. Refunds: Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to be processed and reflected in your account.

Product Availability

  1. Stock Availability: While we make every effort to ensure that our inventory is accurate, there may be instances where a product is out of stock. If an item you have ordered is unavailable, we will notify you as soon as possible and provide options for a backorder, substitution, or cancellation.

  2. Pre-Orders: For products available for pre-order, the estimated release and shipping dates will be provided at the time of purchase. Please note that these dates are subject to change, and we will notify you of any updates.

Promotions and Discounts

  1. Promotional Offers: From time to time, we may offer special promotions, discounts, and sales events. These offers are subject to specific terms and conditions, which will be outlined in the promotional materials.

  2. Coupon Codes: Coupon codes must be applied at checkout and cannot be applied retroactively. Only one coupon code can be used per transaction, and some exclusions may apply.

  3. Sale Items: Products marked as “Sale” are available at a discounted price for a limited time. These items are subject to availability and may not be eligible for additional discounts or promotions.

Customer Support

If you have any questions or need assistance with your order, our customer support team is here to help. You can reach us via email at info@venor.com or by phone at +1 234-567-890. We are committed to providing exceptional service and ensuring your satisfaction with every purchase.

Thank you for choosing Venor. We appreciate your business and look forward to serving you.